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Covid-19: Health insurance helpline support list

Choose Right Health Insurance Plan

The Covid-19 pandemic is currently raging through the country and it is of utmost importance to not only mask up and follow the requisite guidelines to avoid the infection. It is equally important to have a health insurance plan that covers you and your family against any unforeseen medical expenses. Majority of insurance players in India are extending cover for Covid-19 related hospitalization or homecare as prescribed by the treating doctor. There are also Corona-specific health insurance covers available in India that includes both hospitalization and home care as prescribed by the doctor.

At Moneymonc we have put together details of the support being provided by majority of health insurance providers to their customers for Covid-19 related claims. This is a consolidated list where you will find:

  1. The Customer Care/Covid-19 helpline number and email id for respective insurance company
  2. Links to the Covid-19/Claim assistance page – there you will find the process of filing the claim and a list of FAQs that will guide you about how to file the claim.
  3. Any additional information on Covid-19

Every Insurance company has also listed an indicative rate chart for treatments in hospital as proposed by the GI Council. Insurance companies today have chat bots on their web pages and mobile apps for quick assistance and faster redressal of any grievances. You may want to download your insurer’s mobile app as it may come handy in case of a claim.

Insurance Company Covid Support Details Link to the page    
New India Assurance Toll Free No – 1800-209-1415   Tech.support@newindia.co.in   They have also listed the contact details of the emergency SPOC from the TPA who can assist with Covid-19 claims https://www.newindia.co.in/portal/    
ICICI Lombard COVID-19 Helpline – 04066274205   They have a list of Covid-19 testing centers and hospitals and you can find one closest to you. They are also facilitating second opinions with Physicians for their policy holders.   Paying for the emergency ambulance expenses.   Free Tele-consultation for other health concerns https://www.icicilombard.com/blog/home-insurance/hoi/covid-19-here-s-what-we-re-doing-to-help-you-fight-the-disease      
Bajaj Allianz GIC Bajaj Allianz Health Insurance customers can simply call on 1800 209 5858 or write in to them at bagichelp@bajajallianz.co.in   Or you can use their health insurance claim portal to file the claim.  



Star Health Insurance Toll Free Number 1800 425 2255 / 1800 102 4477   They have a detailed Covid-19 claims FAQ to help understand the claims process as well as contact details of Claim Helpdesks across India. https://www.starhealth.in/sites/default/files/COVID-19-faqs-new.pdf  (COVID-19 FAQs)   https://www.starhealth.in/claims#2 ( Claims Helpdesk)    
United India Insurance Toll Free Helpline No. 1800 425 33333   customercare@uiic.co.in       https://uiic.co.in/en/uiiccontactus (TPA Contact List)   https://www.uiic.in/CustomerAppLive/home.html (Online Claim Intimation)    
Oriental Insurance Toll Free Helpline No. 1800-118-485 or 011 -33208485   csd@orientalinsurance.co.in   https://orientalinsurance.org.in/sign-in?p_p_id=58&p_p_lifecycle=0&_58_redirect=%2Fweb%2Fguest%2Fclaim-registration%3FisSelected%3Dbuy%26isRefresh%3Dtrue (Claim Intimation)    
National Insurance A dedicated helpline number for Covid-19 Claims – 1800 3450 330   customer.support@nic.co.in     They have listed down their TPA’s along with the contact details of the SPOC   https://nationalinsurance.nic.co.in/sites/default/files/TPA%20List.pdf    
HDFC Ergo They have a dedicated contact number for Covid-19 specific support – +91 7208092832 along with FAQs for Covid-19 related assistance.    Care@hdfcergo.com https://www.hdfcergo.com/health-insurance/covid-19-assistance        
Go Digit They have a dedicated contact number and email id for customers and agents/intermediaries   Customers 1800-258-4242 covidclaims@godigit.com   For Agents/Intermediaries 1800-103-4448 covidclaims@godigit.com   Along with this they have a detailed claims FAQ https://www.godigit.com/covid-19-assistance      
Max Bupa Toll Free Number for Claims  1860-500-8888 or 011 4609 6100   https://transaction.maxbupa.com/customer-care/health-services/health-claim.aspx      
Iffco-Tokio Covid Helpline Number – 1800 -103-5499 SMS CLAIM to 56161 support@iffcotokio.co.in   They have FAQs for Covid-19 related assistance that also gives you a list of Covid-19 test centers and hospitals. https://www.iffcotokio.co.in/corona-customer-communication      
TATA- AIG Toll Free Number – 1800-266-7780  customersupport@tataaig.com. Dedicated number for Senior Citizen – 1800 -229 -966   https://www.tataaig.com/covid-19-assistance      
Future Generali Toll Free Number for Claims 1800-103-8889 1800 -209- 1016   fgcare@futuregenerali.in https://general.futuregenerali.in/     
Liberty General Insurance Toll Free Number 1800- 102- 7477 alternatively you can call on 8657421821   claims@vipulmedcorp.com   They have a detailed FAQ on Covid-19 related claim assistance   https://www.libertyinsurance.in/products/claims/health-claims      
Cholamandalam MS  General Insurance Toll Free Number 1800-208-5544   customercare@cholams.murugappa.com   https://www.cholainsurance.com/claims/health-claims-process    
SBI General Insurance Toll Free Number 1800 102 1111 SMS CLAIM – 561612   Customer.care@sbigeneral.in https://www.sbigeneral.in/portal/claim/claims-intimation    
Royal Sundaram Toll Free Number 1860-258-0000 1860-425-0000   The Health Insurance page has the FAQs and procedure for health claims and contact details of the TPAs. They also have a list of popular hospitals for cashless treatments. https://www.royalsundaram.in/health-insurance#faqsectionid   https://www.royalsundaram.in/covid-19      
CARE Health Insurannce Toll Free Number 1800-102-4488   customerfirst@careinsurance.com https://www.careinsurance.com/blog/health-insurance-articles/will-my-health-insurance-policy-cover-coronavirus    
Reliance General Insurance Contact Number for Health Claims –   +91 22 48903009 https://rgiclservices.reliancegeneral.co.in/covidintimation (Covid -19 Claim intimation link)   https://www.reliancegeneral.co.in/Insurance/Claims/Claim-Page-Health.aspx (Health Claim Procedure & FAQs)   https://www.reliancegeneral.co.in/Downloads/RELIANCE%20COVID-19%20PROTECTION%20INSURANCE-CLAIM%20FORM.pdf (Covid-19 claim form)      
Universal Sompo Toll Free Customer Care No 1800-22-4030/1800-200-4030   Health Helpline – 1800-200-5142 https://www.universalsompo.com/Claims      
Acko General Insurance Toll Free Customer Care No- 1800-102-1213 https://www.acko.com/wp-content/uploads/2020/04/faq-covid-19.pdf    
Kotak General Insurance Toll Free Number – 1800-266-4545 care@kotak.com   https://www.kotakgeneralinsurance.com/docs/default-source/covid-19-doc/covid-faqs.pdf?sfvrsn=3de1c9ab_2      
Magma HDI General Insurance Toll Free Number – 1800-266-3202 customercare@magma-hdi.co.in https://www.magmahdi.com/covid-19      
Raheja QBE General Insurance Toll Free Number – 1800-102-7723 customercare@rahejaqbe.com https://www.rahejaqbe.com/covid-19    
Cigna TTK Health Insurance Toll Free Number – 1800- 102-4462 Callers Outside India – +91 22 4985 4100 Customercare@manipalcigna.com https://www.manipalcigna.com/coronavirus-covid-19    
Navi General Insurance Toll-Free 1800 123 0004 insurance.help@navi.com   https://www.naviinsurance.com/service/      
Edelwiss General Insurance Toll Free Number – 1800-12000 Paid Landline – 02242312000 https://www.edelweissinsurance.com/blogs    
Aditya Birla Health Insurance Toll Free Customer Care No-1800-270-7000 Whatsapp number for Covid Claims +91 8828800035 care.healthinsurance@adityabirlacapital.com     https://www.adityabirlacapital.com/healthinsurance/#!/m-covid19    

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